Frequently asked questions

How is the payment made on the website?

Payment is made via credit card
When purchasing the product, you will be given the option to reach the product in 3 ways:
Recommended - * Delivery to collection point within 72 hours ! For NIS 10 - enter your address and the map will show you all the nearest points from which to collect.

Note - The pick-up points are usually small businesses. When the parcel arrives, you will receive an SMS message (must be included in mobile number that receives notifications) with business details and opening hours, and from there you can collect.
* Also, there are worldwide shipments by $13 Eco Post.

* In Israel Only: Courier to the house that comes to the door - up to 3 business days (not including the day of ordering) at a cost of NIS 30.
* In Israel Only: Registered mail delivery - up to 14 business days - at a cost of NIS 17.



How to place an order on the website?

All you have to do is go to the "Shop" site to select the item you want and choose the size you want according to the size chart attached to each item

You can see the items you selected in the "Shopping Cart" icon on the top left.
You then make a payment and enter credit information on the page that opens when you place your order,

After ordering the product and making the payment, an order confirmation and receipt will be sent to the email address you entered when placing the order.

This is 🙂 Now you only have to wait and enjoy!

* Option to place a phone order on 050-304-6473



Shipments

* Courier to the door that arrives at the door - up to 3 business days (not including the day of ordering) at a cost of NIS 30.
Note the list of exceptional localities where the division is carried out once a week, click here for details
* In Israel Only: Shipping to your collection point near your home - within 72 hours! Cost of NIS 10 - Enter your home address and the map will show you all the nearest points from which to collect. When the parcel reaches the point, you will receive a text message (must be included in mobile number receiving notifications) with business details and opening hours, and from there you can collect.
* In Israel Only: Registered mail delivery - up to 14 business days - at a cost of NIS 17.
* Also, there are worldwide shipments by $ 13 Eco Post.
* In Israel Only: There is a possibility of self-collection, free of charge, from our store branch at Sderot Nim 2, Rishon Letziyon. by appointment in advance: 050-304-6473)



Returns & Exchanges

Cancel a transaction and refund:

An item can be returned or shipped to us for up to 2 business days only upon receipt of the product.
Simply return by registered mail (for convenience: in the package sent to you with the item)

To:
Sderot Nim 2
Azrieli mall

And indicate your order number and your full name.
When the item you send arrives at our office, we see that the item has been shipped to us for up to two days from the day you received the product to you.
The customer will receive a refund of 5% of the value of the item or less of the NIS 100 - the cheapest of them. a month)

What matters is when the item is shipped to us, and not when it arrives to us. In the process of repatriation and cancellation of the transaction, if the transaction was carried out on the site by means of a "direct card", a credit will be given for realization of the site indefinitely and for the full amount.
* The item must arrive new, clean and in its original packaging An item that comes to us that is not in this way will not be credited and returned to the shipper.
Replacements:
Make it easy and fast through the collection point near your home for NIS 10 To reserve a quick replacement pick-up point, contact office 050-3046473
For a barcode, it prints and pastes on the package.
An item that is shipped to us for up to 14 business days will be given the option to exchange or credit (without valid and full amount) of your choice. Another option - you can come to the branch
Azrieli Mall first
050-304-6473

Note: There is no refund on items purchased on sales.

** Product exchange voucher will be given for items returned only up to 14 business days from the date of receipt of the product.

** Items purchased in Sail will be refunded up to 5 business days at the latest

* There is a warranty on a defective product and it will immediately be replaced with a proper product if it is not worn, without any modification or repair. Phone for inquiry: 050-304-6473
Email: dahanmili1992@gmail.com



Site Policy

General:

1. The site is intended for use and purchase of online clothing items and reading a fashion blog

2. Any questions and / or clarifications and / or inquiries can be directed directly to WTSAP
050-3046473

. - The clothes that appear on www.sugamama.co.il and are for sale.

. Goods Delivery Time: Goods Delivery Day - The day the goods were delivered to the desired destination

* Registered mail for delivery of the goods: Up to 14 business days, depending on the Israeli mail

* Courier mail or pickup point: Up to 3 business days from ordering

. Mailing Address - The address you specify as the ordering address.

. Order Execution Day - The day the credit company approved the payment

. Business days are weekdays, a-e

- The Terms and Conditions constitute a valid basis for ordering and browsing the Website between the Buyer and the Website.

-. Anyone making a purchase through the Website declares that, upon execution of the action, she has read the Bylaws, agrees to all the provisions and terms of these Bylaws, and that she or anyone has no claim and / or demand and / or claim against the Site and / or Company and / or The management of the site and / or the company and / or any of its managers and / or its employees, in connection with the provisions and conditions of this policy.

-. The Company reserves the right to change the policy from time to time at its sole discretion, without the need for warning and / or prior notice.
And it should be emphasized that the site does not undertake to keep stock of all models and / or clothing whose pictures appear on the site.



Sizing and Fit

In each item's gallery there's a size chart which you can use to help choose the exact size for you,
According to the scope and item length in CM,
The measurements are not the same as in Israel.



How to choose the right size for me?

Go to the homepage and you'll find a great size chart video.

Take a sizing strip and measure according to the video the following sizes:
Chest, waist and thighs.

Once you have found your dimensions
You can see the right size in the product body.



Newsletter

You can subscribe to the mailing list on the site under the category Newsletter - Updates to Email

Or down on the home page after "About Us".

After signing up you can get updates on the column that goes to the blog and new items that go into stock !
As well as exclusive offers and benefits exclusive only for the members.
Subscribing to the newsletter is a confirmation for mailing. The email account can be removed from the mailing list at the bottom of the newsletter at any time.



Security

The site is secured using the SSL protocol - the most secure and protect way for online shopping.